Reference

How erek2 3d Handles Your Personal Data

Your privacy matters to how we run this platform — every data point we collect is there to keep your account secure, process your DANA, OVO, GoPay or…

Data collected only for account operationDANA, OVO, GoPay & QRIS payment data handled securelyYou may request access or deletion at any timeNo data sold to third partiesPolicy updated and communicated clearly

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What Data We Collect and Why

erek2 3d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on erek2 3d, we collect the name, email address, and phone number you provide at registration, together with the payment identifiers tied to your chosen method — whether that is a DANA wallet ID, an OVO account number, a GoPay-linked phone

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number, or a QRIS scan reference. We also log device type, browser session data, and IP address to detect unusual access patterns and protect your account. Transaction records — deposit amounts, withdrawal requests, and processing timestamps — are retained for up to five years where local
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law requires it. We do not collect data beyond what your account activity generates, and we do not share identifiable data with advertisers. Access to your raw data is restricted to authorised operations staff and our payment processing partners.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or remove your personal data from our systems, our privacy team is reachable through three direct channels. We aim to acknowledge every request within 24 hours and resolve it within seven business days. Our support desk operates around the clock, so you are never waiting long — even if your account query arrives at midnight from Bandung.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents are available 24 hours a day, 7 days a week and can escalate any data-access or deletion request to our privacy team within one business hour.

Email Support

Send your data request to our dedicated privacy email address listed in your account settings. Include your registered phone number and the nature of the request so we can locate your records and respond within seven business days.

In-App Form

Navigate to Account → Privacy → Submit a Request inside the erek2 3d app or desktop site. The form routes your query directly to our data-management team, who will confirm receipt and provide a reference number by return.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Handling your personal data responsibly is built into our account infrastructure, not bolted on.

Encrypted Storage

All personal identifiers — including DANA wallet IDs and OVO account numbers — are stored using AES-256 encryption at rest. Keys are rotated on a scheduled basis and access logs are audited monthly by our internal security team.

Cookie Transparency

We use session cookies to keep your account logged in and analytics cookies to understand which pages load slowest on mobile. You can review and withdraw cookie consent at any time via the cookie preference panel in your account settings.

Payment Data Isolation

Your GoPay or QRIS transaction data is handled by our payment processor in an isolated environment and is never merged with your gameplay logs. The two data sets are linked only by an anonymised account token, not by your name or phone number.

Retention Schedule

Account activity logs are kept for 24 months after your last login. Financial transaction records are held for five years where local law requires it. Once those periods expire, data is deleted on a rolling monthly purge cycle with no manual intervention required.

Third-Party Limits

We share your data only with partners who directly support your account — payment rails like DANA and OVO, identity verification services, and our licensed hosting provider. None of these partners may use your data for their own marketing purposes.

Your Right to Request Changes

You can request a full export of your personal data, ask us to correct inaccurate records, or request deletion of non-essential data at any time through live chat or the in-app form. We process requests within seven business days and confirm completion by email.

Your Questions About Privacy, Answered

The questions below reflect what people commonly ask when reviewing a platform's privacy practices. If your specific question is not here, reach our privacy team through live chat or the in-app request form — we respond within 24 hours.

We collect your name, email address, phone number, and the payment identifier for your chosen method — such as your DANA wallet ID or OVO account number. We also log your device type and IP address for security monitoring purposes only.

No. We share your data only with partners who directly support your account — payment processors such as GoPay and QRIS providers, identity verification services, and our hosting infrastructure. None of them may use your data for their own advertising.

Account activity logs are kept for 24 months from your last login. Financial records, including DANA and OVO deposit histories, are retained for five years where local law requires it, then deleted on a rolling monthly purge cycle.

Yes. Submit a data export request via Account → Privacy → Submit a Request, or contact us through live chat. We will compile and deliver your data within seven business days and confirm completion by email to your registered address.

Use the in-app request form or email our privacy team with your registered phone number. We will delete non-essential data within seven business days. Financial records required by local law will be retained only for their mandatory retention period.

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can review and withdraw cookie consent at any time through the cookie preference panel in your account settings without affecting core account functions.

Reach our privacy team directly via live chat (available around the clock) or the in-app Privacy form. We acknowledge all data complaints within 24 hours and aim to resolve them fully within seven business days, depending on local law.

How erek2 3d Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

In-App Form

Six Ways We Protect Your Account Data

Encrypted Storage

Cookie Transparency

Payment Data Isolation

Retention Schedule

Third-Party Limits

Your Right to Request Changes

Your Questions About Privacy, Answered

01 What personal data does erek2 3d collect when I open an account?

02 Does erek2 3d sell my personal data to advertisers or third parties?

03 How long does erek2 3d keep my account and transaction data?

04 Can I request a copy of all the personal data erek2 3d holds about me?

05 How do I ask erek2 3d to delete my personal data?

06 How does erek2 3d handle cookies, and can I turn them off?

07 Who do I contact if I think my data has been handled incorrectly?

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