Reference

Legal Framework for Your erek2 3d Account

Your account on erek2 3d is governed by a clear set of terms that define how we collect, store and process your data — and what rights you…

Kebijakan Privasi AktifHak Pengguna TerlindungiKontak Legal TersediaDANA, OVO, GoPay, QRIS
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erek2 3d Legal Framework for Your erek2 3d Account
KONTAK KEBIJAKAN LANGSUNG

Reach Our Legal and Policy Team

If you have a question about your rights, want to request data access, or need to raise a compliance concern, our policy team is reachable through three direct channels. Players in Bandung and across Indonesia typically receive a first response within two hours during operating hours of 08:00–22:00 WIB, seven days a week.

Team online

Live Chat Legal

Open the live chat widget from any page on erek2 3d and select the Legal or Privacy topic. Our agents handle policy questions from 08:00 to 22:00 WIB daily and will escalate complex cases to the legal desk within four hours.

Email Kebijakan

Send your data request or legal query to our dedicated policy email address. We acknowledge every message within one business hour during operating times and issue a substantive reply within two working days for account-related legal matters.

Formulir Permintaan Data

Submit a structured data-access or deletion request through the account settings page under the Privacy section. The form routes directly to the legal desk and generates a reference number you can use to track the status of your request.

PENANGANAN DATA DAN KEAMANAN

Inside erek2 3d Data and Account Security

Every account-level decision we make — from how long we keep your QRIS transaction logs to how we respond to a deletion request — is governed by documented internal policy.

Enkripsi Data Akun

All account credentials and payment references — including those linked to DANA and OVO — are stored using AES-256 encryption at rest. Data in transit between your device and our servers is protected by TLS 1.3, verified on every session.

Kebijakan Cookie

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can review and withdraw cookie consent at any time from the Settings menu in your account without affecting your ability to deposit via GoPay or QRIS.

Retensi Data

We hold your transaction data for five years to meet standard financial record-keeping requirements. Profile information is retained as long as your account remains active; once you request closure, non-financial data is deleted within 30 days.

Hak Akses Data

You have the right to request a machine-readable export of all personal data we hold about your account. Submit the request through the Privacy section in account settings and we will prepare the export within 72 hours of verification.

Perubahan Kebijakan

When we update these terms, the revised version is published on this page with a clear effective date at least 14 days in advance. We also send a notification to the email address registered to your account so you are never caught off guard by a policy change.

Kontak Delegasi Hukum

For formal legal correspondence — subpoenas, regulatory queries or written data-processing objections — you may contact our designated legal representative via the email channel listed in the support section. Include your account reference number for the fastest routing.

Legal Questions We Hear Most from You

These are the legal questions that come through our policy desk most often. We have answered each one precisely so you do not need to dig through lengthy documents to understand your rights or our obligations.

Access to certain account features and game categories depends on local law. We recommend you verify whether your specific region permits online account activity of this kind before proceeding with registration or deposits via DANA, OVO, GoPay or QRIS.

When you complete a QRIS deposit, we collect only the transaction reference, amount and timestamp necessary to credit your account. We do not store your full QRIS wallet credentials, and this data is encrypted immediately upon receipt and never shared with advertisers.

Navigate to the Privacy section inside your account settings and submit a data-access request using the form there. We verify your identity within 24 hours and deliver a structured export of your account and transaction data within 72 hours of confirmation.

You may request deletion of non-financial profile data at any time. Financial transaction records linked to DANA, OVO or GoPay payments must be retained for five years under standard record-keeping requirements, but everything else is removed within 30 days of your verified request.

We publish the revised policy on this page with an effective date at least 14 days before changes take effect and send a notification to your registered email address. You can also check the version date at the bottom of this page at any time.

Formal legal correspondence — including regulatory queries or written objections to data processing — should be sent to our designated legal email address. Include your account reference number in the subject line so the message routes directly to the legal desk without delay.

We do not sell or share your OVO or GoPay payment identifiers with third parties for marketing purposes. Data is shared only with payment processors strictly required to complete your transaction, and those processors are bound by the same data-minimisation obligations we follow.

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